Petaling Jaya: Pos Malaysia Berhad (“Pos Malaysia”), the national post and parcel service provider, and the Consulate General of the Republic of Indonesia in Kota Kinabalu, Sabah, have officially launched an innovative passport service collaboration aimed at improving access and convenience for Indonesian citizens residing in Sabah and the Federal Territory of Labuan.
The ceremony to mark the launch was held on 17 January 2026 at Tiara Hotel, Labuan, and was officiated by the Consul General of the Republic of Indonesia in Kota Kinabalu, Mr. Noorman Effendi. Also in attendance were the Head of Consular Affairs, Ms. Irhamna Fithriya, Technical Immigration Officer, Mr. Satria Adi Wicaksana, and representatives from Pos Malaysia.
This strategic partnership introduces a comprehensive, streamlined service that allows Indonesian citizens to submit passport applications in Kota Kinabalu and receive their completed passports through Pos Malaysia’s reliable Pos Laju courier services across Sabah. Applicants are also given the option to have their immigration documents delivered to their nearest post office, further improving accessibility for communities across the state.
The collaboration provides a more efficient and secure alternative for Indonesians who would otherwise need to find temporary accommodation in Kota Kinabalu while waiting for their passports to be processed. By eliminating the need to remain in the city, the service directly reduces travel and lodging costs, minimises time away from work and family, and offers a safer, more convenient application experience.
An estimated 150,000 Indonesians residing in Sabah and Labuan are expected to benefit from this initiative, which strengthens cross‑border service delivery and demonstrates the value of effective public–private collaboration.
Building on this initiative, Pos Malaysia plans to progressively expand the service across all other diplomatic and consular offices of the Republic of Indonesia in Malaysia. In addition to Consulate General of the Republic of Indonesia in Kota Kinabalu, the nationwide rollout will eventually include the Embassy of the Republic of Indonesia in Kuala Lumpur, Indonesian Consulate General in Penang, Indonesian Consulate General in Johor Bahru, Indonesian Consulate General in Kuching, and the Indonesian Consulate in Tawau.
This expansion will enable more Indonesian citizens, regardless of state or region, to access passport delivery services through Pos Malaysia’s extensive network, ensuring consistent convenience, efficiency, and secure document handling throughout the country.
Corporate Desk
The Malay Tribune
